NOTE: West Branch is not affiliated with third-party payment websites like DOXO. The only online payment portal utilized by the District is Green Pay. This is important to note to avoid any confusion or issues with payment, as using unauthorized payment portals may result in payment not being received by the District.

CURRENT RATE INFORMATION:

West Branch Water Reclamation District has suspended rate increases for its overall customer base for another consecutive year.

The monthly charge is determined by multiplying the consumption times the sum of the Treatment & Conveyance Rate, and the the Collector Sewer Maintenance Charge, plus the Base Rate. .

West Branch reviews sewer rates annually. You can find a copy of the current user rates are located on the West Branch website under “Documents,” “Key Ordinances.” If you have further questions, please contact the office at 630.668.1515.

GENERAL INFORMATION:

Your bill is based on the amount of water you use. Private-well customers are billed at a flat rate. West Branch obtains monthly water consumption for its customers from the following water providers:

• City of Wheaton

• Village of Carol Stream

• Village of Glen Ellyn

• Illinois American Water

• Village of Glendale Heights

Please use the following links to receive forms to apply for a final bill, if you are a renter moving in/out, for Single-Occupancy Flat Rate Certification, or for the Residential Irrigation Credit (see FAQ’s below):

Bill Payment Methods offered by West Branch are:

  • AutoPay – sign up through GreenPay on this website; takes 1-2 billing cycles to be effective
  • US Mail to the District’s lockbox service (PO Box 4490, Carol Stream, IL 60197-4490)
  • Through your personal online banking service
  • In person, at the District Offices
  • Visa, MasterCard, or Discover Card Online
  • Visa, MasterCard, or Discover by calling the office (630-668-1515) for a $5 additional fee

PAYMENT DROP BOX:

West Branch has a payment drop box in front of the Administration Building (hours 8:00 am –4:00 pm), or a 24-hours drop box located behind the plant on Creekside Drive. Certain restrictions apply to the drop box (ie: no cash, collection times, etc.). The following directions are to the drop box on Creekside Drive:

From Roosevelt Road:

Take Roosevelt Road, to just west of County Farm Road, and turn left/south on Shaffner Road. From Shaffner, go left/east on S. County Farm Road; after several blocks, the street becomes Stonebridge Trail and winds from east/west to north/south. Stay on Stonebridge Trail. Turn right/west on Creekside Drive. The green payment drop box is at the end of the street, which is a cul-de-sac at the back gate of West Branch.

From Butterfield Road:

Take Butterfield Road to Wiesbrook Road east. Turn left/north on Stonebridge Trail. Go left/west on Creekside Drive. The green payment drop box is at the end of the street, which is a cul-de-sac at the back gate of West Branch.

HUMANITARIAN SERVICES:

If you are having trouble paying your bill, please review the Humanitarian Services tab or the link below, especially the potential for assistance through DuPage County’s Low Income Housing Water/Wastewater Assistance Program (LIHWAP)– Humanitarian Services List

  • Does the West Branch provide water service?

    NO, the West Branch treats wastewater and maintains sanitary sewer lines. Water service for homes in the West Branch is provided by the City of Wheaton, Village of Carol Stream, Village of Glen Ellyn, Illinois American Water, or by private wells.

  • Is the West Branch part of my city?

    NO, West Branch is not part of any other government agency. It is a separate government agency that treats wastewater from areas that naturally drain to the wastewater plant.

  • What is my bill based on?

    Your bill is based on the amount of water you use. The District obtains monthly water consumption for its customers from the City of Wheaton, Village of Carol Stream, Village of Glen Ellyn, and Illinois American Water. If you believe there is a problem with your meter reading, please contact your water provider. If you have a private well, your water readings are collected by the West Branch. Please call us at (630)668-1515 if you have a private well and believe there is a problem with your meter reading.

  • What is the difference between the West Branch bill and my water bill?

    West Branch treats wastewater and maintains some of the sanitary sewer lines. Your monthly wastewater charges are based on water billings, which serve as an indication of sanitary sewer usage.

  • What is the difference between the sewer charges on my City of Wheaton bill and my West Branch bill?

    West Branch Water Reclamation District bills you for wastewater treatment while, the City of Wheaton charges a maintenance fee for the sewer lines that serve your property. These lines transport flow to West Branch sewer lines further downstream, which West Branch maintains.

  • What is the difference between the West Branch bill and my water bill?

    West Branch treats wastewater and maintains some of the sanitary sewer lines. Your monthly wastewater charges are based on water billings, which serve as an indication of sanitary sewer usage.

  • Why am I having trouble signing up for Greenpay?

    When signing up for Greenpay, it will help to have a copy of a current bill to reference your service address and account number exactly as it appears on your bill. The account number should including any leading zeros and the dash and ending zeroes. The service address should include any abbreviations should match your bill (i.e., Ave. or Av.), etc. For municipality, select West Branch.

  • What do I do if I am moving and need to stop/start service under my name?

    If you own your home, you or your attorney (the attorney usually completes this step of the process) should complete and submit a Final Bill Form. The Final Bill is usually paid out at closing, with the title company paying West Branch from the closing proceeds. If you rent, please complete and submit a Renter Move-Out Form. If you have any questions, please call (630)668-1515.

  • My bill is not showing as paid on Greenpay. Why not?

    Balance information on Greenpay is updated only once per month, immediately after bills are issued. Payments not made through GreenPay will not reflect through GreenPay until the following billing cycle.

  • Can I receive a bill by e-mail?

    Yes, you can choose to receive bills by e-mail (or by both e-mail and regular mail) through Greenpay.

  • How often will I receive a bill?

    Monthly, near the end of the month.